Shipping policy

Order Processing & Fulfillment

All orders are made to order and require processing time before they are shipped. Processing times may vary depending on the product and order volume. Shipping times begin after your order has been fulfilled and shipped.

Shipping Locations

We currently offer international shipping. However, some countries or regions may have restrictions that prevent delivery. Available shipping options and delivery estimates will be shown at checkout based on your location.

Shipping Times

Estimated shipping times depend on the shipping method selected at checkout:

International Shipping: Approximately 5 business days on average (up to 7 business days for most orders)
Special Line Shipping: Approximately 10 business days on average (up to 15 business days for most orders)
Standard Shipping: Approximately 25 business days on average (up to 30 business days for most orders)

Please note that these estimates do not include production time and are not guaranteed delivery dates. Delays may occur due to holidays, customs processing, weather conditions, carrier delays, or other circumstances outside of our control.

Tracking Information

Once your order has shipped, you will receive tracking information so you can follow your package’s journey.

Shipping Delays

If your order has not arrived within the expected timeframe, please check your tracking information first. Delays can sometimes occur due to:

Carrier delays
Customs processing
Incorrect shipping information
Holidays or unexpected events

If your package is delayed, please contact us and we will help look into the issue.

Incorrect Shipping Information

Please make sure all shipping information is correct before placing your order.

If you entered an incorrect address or contact information, contact us as soon as possible. Once an order has shipped, we may not be able to make changes.

Orders returned due to incorrect addresses, unclaimed packages, or refused deliveries may require additional shipping costs before being sent again.

Lost, Damaged, or Missing Packages

If your package arrives damaged, please contact us within 7 days of delivery and provide photos of the damage so we can assist you.

If your package is lost during transit, we will work with you to find a solution.

If tracking shows that your package was delivered but you cannot locate it, please check around your delivery location and contact the shipping carrier for additional details. Packages marked as delivered may not be eligible for a replacement or refund.